Challenges in accessing digital resources among visually impaired (VI) students at the University of Nairobi Library

Abstract

This study aimed to establish the challenges that visually impaired (VI) students face when accessing digital resources at the University of Nairobi Library. A descriptive survey design was used with a sample of 20 VI students and 5 key informant librarians. Data was collected through questionnaires. The findings revealed that the major challenges faced by VI students in accessing digital resources included inadequate Braille materials and learning resources, difficulty grasping and typing information, lack of digital skills, negative attitudes from peers, high internet costs, and lack of adaptive technologies. To overcome these challenges, VI students relied heavily on sighted friends for assistance and sought encouragement from family and tutors. Recommendations include increasing Braille and adaptive technologies in the library, training librarians on assisting VI students, adding audio capabilities to resources, creating inclusive and adaptive spaces, and reducing internet costs. The study concludes that VI students face significant barriers in accessing digital resources equitably and need improved services and assistive technologies to enhance their academic achievement and independence. This study provides insight into the information needs of an underserved population and ways academic libraries can better support inclusion and accessibility.