E-justice evaluation factors: The case of Smart Court of China

Abstract

As information and communication technologies (ICT) continue to impact and shape modern society, and e-justice has gained momentum in recent years. China’s Supreme People’s Court (SPC) set up a trial management information system that connects all courts in China. Designed to be online, transparent, and intelligent, China’s Smart Court development began in 2016. In practice, SPC promoted modernization of the trial systems to improve the flow of information between courts throughout China. However, significant investments in ICT e-justice services have caused some to question whether these investments have achieved the expected ends. Thus, how to evaluate e-justice services becomes an urgent theoretical and policy issue in the process of e-justice construction in China. E-justice value is not clearly defined in theory in China, nor is easy to measure in practice. Because of the sensitive and complex nature of such evaluation, little research has been conducted in this regard. The objective of this paper is to fill this gap. Relevant literature is reviewed before the article moves on to describe various approaches withe regard to e-government and e-justice evaluation, as well as the characteristics of China’s Smart Court. Evaluation factors and constructs are found based on the Chinese circumstances. This study contributes to the development of a holistic evaluation framework for e-justice system. It also adds the Chinese case to the existing literature. Evaluation factors found in this article can also serve as a foundation for future development and study of e-justice services.