Abstract
In this article, we developed and tested an integrated model to predict intention to use e-government services by combining the concepts of technology adoption, the digital divide, and conflict literature through surveys of 360 citizens of Afghanistan. Using a partial least squares approach, we found that components of the access divide and the social divide have significant effects on intentions to use e-government services, and that the perceived intensity of civil conflict and perceived behavioral conflict moderate certain predictors of intention to use e-government services. Implications for e-government service adoption and delivery in digitally divided conflict zones in the contexts of research, policy and practice are also discussed.
Get full access to this article
View all access options for this article.
