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Abstract

Intranets are corporate networks that use open standards, including TCP/IP, as their underlying protocols. They form a cheap belt and braces approach to companies’ needs for information based on the Web. Argues that the special value of intranets stems from: their ability to deliver interactive information quickly and in an easy to use form; their flexibility in terms of the range of media capable of being used to communicate information; and the speed with which they can be used to transmit information to correct any misinformation being circulated about the company. Key users tend to be company middle managers and it is this group of managers who must be convinced of the value of intranets for them to succeed. Briefly describes Intranet developments at: British Gas; EMI Music Services, United Kingdom; Ashurst Morris Crisp; News International; Shell International; Reuters United Kingdom; British Petroleum; Bull; Lloyds of London; NatWest; Natural History Museum; and Logica United Kingdom. Further information on intranets includes: setting up; operational difficulties; cultural issues; the range of applications within companies; corporate image; training; information services; work flow; costs and benefits; potential impact on organizations; when people should get involved; and the role of information professionals.

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Intranets: who’s doing what

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