Knowledge management: a dilemma

Abstract

Many activities are loosely called knowledge management, some of which are truly new ways of regarding information and knowledge while others are merely name changes or attempts to enhance the value and status of existing activities. Considers ways in which companies have introduced knowledge management: the management levels in which it resides; and its relationship with information technology and conventional data handling. Knowledge managers must ready themselves for dramatic changes and position all their services and activities carefully if they are to gain the full advantages of the technique.