Abstract
Reviews the long experience of Coopers & Lybrand (C&L), USA, in establishing their online network in the form of the Knowledge Network or ‘Reach’ system. Describes the main components of the Knowledge Network: Information Turbine (a set of databases and information resources); Channel System (electronic networks that link the company to its customers); Affiliate Network (to extend consulting firms); and Exchange Network (to give C&L access to financial services companies). Reports the phasing out of the Knowledge Network in favour of KnowledgeCurve, a company intranet designed to improve the efficiency of organization, collection and dissemination of information within the company. Lists the advantages of the intranet over the previous system and describes the phased introduction of KnowledgeCurve and its derivative, CyberLyb. Concludes with notes on the Tax News Network, an extranet developed by C&L, as a securely controlled portion of their intranet, to address the tax information needs of business in order to improve the company’s visibility and improve client service.
Get full access to this article
View all access options for this article.