Abstract
A case study exploring the development of Arup’s Knowledge & Information Handbook. A digital guide to support our global organisation in making the best use of our systems, tools, and knowledge sharing resources to provide access to the right knowledge, information and people at the point of need to improve the quality and efficiency of our work. The Handbook provides practical guidance to those tools and resources, it sets out when and how to use them, and gives real life examples of the benefits using the tools has delivered - how they helped save time, fostered collaboration, and improved the quality of our work. Adoption of these resources make us more effective in our day-to-day work and enable us to store and share our own and each other’s knowledge for the overall benefit of Arup and our clients.
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