This article sets out to illustrate why good knowledge and information management matters to a new business. A business is the sum total of its intellectual capital/property (‘knowledge assets’). Drawing on examples from hospitality, renewable energy storage and third sectors, it will demonstrate the value of checklists, a technical backbone, the right cultural environment and feedback loops in identifying, nurturing and exploiting knowledge assets.
GawandeA (2009) The Checklist Manifesto: How to Get Things Right. New York: Henry Holt and Company.
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MeyerE (2014) The Culture Map: Breaking Through the Invisible Boundaries of Global Business. New York: PublicAffairs. Available at: http://erinmeyer.com/(accessed 1 June 2014).
