Abstract
Enterprise social software (ESS) is an emerging technology that places social media type functionality into business organizations to enable enhanced levels of knowledge sharing and collaboration. However, ESS presents a significant information governance challenge for organizations that are facing ever increasing legal, regulatory and contractual obligations. Obtaining risk approval for an ESS platform in a large organization requires appropriate governance and a simple approach to ensure the right risks are identified, so that effective controls can be developed. Whilst it is unlikely that many high risk, high impact risks will exist, care should be taken to ensure the implementation of effective and proportionate controls that do not hold back the capability of the ESS to generate business value. Ultimately, it is worth spending time to build the foundations of information governance throughout an ESS programme – doing so can pay dividends for all technology implementations long into the future.
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