Service Science has slowly been coming into focus in the last few years as a multidisciplinary approach to more effective management in the service industry. It is a new and highly relevant branch of knowledge for information professionals. This article explains what it is, how it has arisen and how important it could be for information service management, development and innovation. Service Science already features in the curricula of business schools and merits introduction into Library and Information Science courses and the practice of service provision.
BaruchJJQuinnJBCushmanP (1987) Technology in services. Scientific American257(2): 50–58.
2.
Cambridge Institute for Manufacturing (IfM) and IBM (2008) Succeeding Through Service Innovation: A Service Perspective for Education, Research, Business and Government. Cambridge, UK: University of Cambridge Institute for Manufacturing. ISBN: 978-1-902546.
FitzsimmonsJAFitzsimmonsMJ (2005) The Role of Services in an Economy. Service Management: Operations, Strategy, and Information Technology (4th edn). New York, NY: McGraw-Hill.
5.
HeSWangP (2008) Applying service science to service innovation in library and information institutions. Journal of Educational Media and Library Sciences45(3): 357–370.
International Monetary Fund (2011) International Monetary Fund, World Economic Outlook Database, April 2011: Nominal GDP list of countries. Data for the year 2010 . Available at:http://www.imf.org/external/pubs/ft/weo/2011/01/weodata/index.aspx(accessed October 2013).
8.
IsaacsonW (2011) Steve Jobs. New York, NY: Simon and Schuster.
9.
OstromALBitnerMJBrownSWBurkhardKAGoulMSmith-DanielsV. (2010) Moving forward and making a difference: Research priorities for the science of service. Journal of Service Research13(1): 4–36. Originally published online 18 January 2010. Available at: www.jsr.sagepub.com/content/13/1/4(accessed November 2013).
10.
SpohrerJVargoSLCaswellNMaglioP (2008) The Service System is the Basic Abstraction of Service Science, proceedings of the 41st HICSS (Hawaii International Conference on Systems Science).
11.
VargoSLLuschRF (2004) Evolving to a new dominant logic for marketing. Journal of Marketing68: 1–17.
12.
ZeithamlVLBitnerMJ (1996) Services Marketing. New York, NY: McGraw-Hill.
