Real-world intranets in 2010: SWOT analysis

Abstract

Corporate intranets are an essential part of organizational management strategies. They are important to client service, information and knowledge management, internal communications, cost and change management, employee retention and career development. Successful intranets support business, administrative and compliance processes. Great intranets do so in a simple, straightforward, engaging manner that both employees and senior management understand and trust. Real-world intranet teams are meeting the challenge and delivering value to their companies and their employees. They do so by continually evaluating where they are against their own objectives, as well as other intranet best practices. This article facilitates this ongoing process by presenting a composite of best practices, summarizing trends and shared challenges in a broad variety of in-service intranets.