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behaviour communication medium crime customer relations cyber crime data decision making email information overload information management pressure reference information security stress wireless networks

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Jimmy Lee Shreeve (2007) `The end of e-mail: discover new ways to stay in touch'. Independent 25 July. Available at http://news.independent.co.uk/sci_tech/article2800175.ece .

More details at www.gla.ac.uk/news/headline_ 37307_ en.html.

Outline results published 21 August 2007. More details available at http://newsroom.cisco.com/dlls/ 2007/prod_082107b.html.

Business Information Review 24(3) September 2007: 151—54.

Reported in The Register online newsletter 22 August 2007. Available at www.theregister.co.uk2007/08/22/possible_break_in_tjx_investigation/ .

Garlik (2007) UK Cybercrime Report. Available at https://www.garlik.com/press/Garlik_UK_Cybercrime_Report.pdf.

Fasthosts Internet Ltd (July 2007) Fasthosts Customer Email Study. Details available at www.fasthosts.co.uk/companyinfo/PressReleases/viewer.asp?article=10Jul2007 .

IRN Research (2007) Global Market Data. £800 (Euro 1,180/US$ 1,576). Outline findings available at www.irn-research.com/index.php?/main/news/market_data_report .

`Too much information.' The Economist 12 July 2007. Available at www.economist.co.uk/finance/displaystory.cfm?story_id=9482952.

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