Agenda

[1] OCLC (2001), Web characterization project, www.oclc.org. OCLC Office of Research. (OCLC Europe, Middle East & Africa, 7th Floor, Tricorn House, 51-53 Hagley Rd, Birmingham, B16 8TP. Tel: +44 (0) 121 456 4656. Fax: +44 (0) 121 456 4680. Email: europe@oclc.org. URL: www.oclc.org/europe

[2] IRN Services Ltd (2001), The European Online Information Market 2001. London, Learned Information Europe Ltd. Further details available at www.learned.co.uk/report. (Learned Information Europe Ltd, 32-34 Broadwick St, London W1A 2HG. Tel: +44 (0) 20 7316 9744. Fax: +44 (0) 20 7316 9110. Email: sales@learned.co.uk.)

[3] Outsell (2001), Industry Trends, Size and Players in the Market Research, Reports and Services Market. Burlingame, CA, Outsell . $1295 (also available as part of a complete series of seven industry reports costing $4995). (Outsell Inc, 330 Primrose Rd, Suite 510, Burlingame, CA 94010, USA. Tel: +1 650 342 6060. Fax +1 650 342 7135. URL: www.outsellinc.com.)

[4] Further information available from Karen Williams, Onyx Software. Tel: +44 (0) 1344 322 222. Email: Karen@onyx.com. URL: www.onyx.com.

[5] TCA Consulting (2001), Evolutionary Channel Management: the next level. URL: www.tcaconsulting.com. Report available from Julie Allison, Marketforce Communications. Tel: +44 (0) 20 7089 3085. Email: jallison@marketforce-communications.co.uk.

[6] A Sellen and R Harper (2002) The Myth of the Paperless Office. Cambridge, MA, MIT Press , 2002.