Abstract
Get full access to this article
View all access options for this article.
References
1.
[1] FT Mobile Communications figures, quoted in Financial
Times 6 January 2000, p1; ICM poll, quoted in The Guardian , 20
December 1999, p.1-1.
2.
[2]
Tomkins, Richard
, ‘Revolution? What revolution?’
FT Weekend , 4 December 1999 , p.I -I .
3.
[3] ‘Death of a salesman’ ,
Guardian , 15 December 1999 , pp.214 –215 .
4.
[4] ‘European Call Centres in 2003’ ,
Datamonitor , January 2000 .