Effects of information and communication technology on the quality of family relationships: A systematic review

Abstract

Information and communication technology (ICT) facilitates communication within families but may also displace face-to-face communication and intimacy. The aims of this systematic review were to investigate what positive and negative relationship outcomes are associated with ICT use in families, and whether and how the outcomes differ depending on relationship type (romantic relationship, parent–child relationship, or sibling). Included in the review were research published in English between 2009 and 2019 studying the effects of ICT on family relationships with quantitative data. 70 peer-reviewed articles (73 studies) were retrieved and categorized based on four types of ICT variables: personal use, personal use in the presence of a family member (technoference), communication between family members, and co-use with family members. Personal use and technoference were mostly related to negative outcomes due to, for example, displaced attention and more frequent conflicts. Romantic partners were especially strongly negatively affected displaying stressors unique to romantic relationships, such as infidelity. By contrast, communication and co-use showed mostly positive effects across all relationship types. In particular, “rich” communication media resembling face-to-face interaction were strongly associated with positive outcomes. We conclude that ICT impacts family relations in different ways, depending on both the type of relationship and type of ICT use. Personal ICT use tends to weaken both parenting and romantic relationships in ways that can partly be mitigated by co-use and communication. Directions for future research include, assessing how often ICT is used in relationship-strengthening versus relationship-interfering ways, investigating causal pathways between ICT use and relationship quality, and focusing on understudied relationship types, such as siblings and grandparents.