The ability to help people effectively remains the major challenge for the Probation Service, whilst at the same time responding constructively and confidently to the problems of a punitive criminal justice system. To do this, it is vital that the Service retains essential social work values whilst enhancing its status as a learning organisation, as opposed to a bureaucracy. This paper aims to describe the waves of change that the Service has faced and examines their implications for skills, training, values and objectives.
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