One-to-One is a Home Office accredited, cognitive-behavioural programme used by a number of probation areas in England and Wales. A descriptive account is given here of its operation in West Mercia between 2002 and 2008, detailing programme structure; completion rates; participant feedback and staff responses; its role in meeting diversity goals for programme delivery including work with ‘racially motivated’ offences; re-offending outcomes; and its contribution to the development of staff careers. Some suggestions for the future are made.
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