What is the appropriate way to respond to actions that break basic norms of respectfulness, sincerity, and public-mindedness? At the same time as this question has become a central concern for democratic societies, a ‘systemic’ turn has unsettled established solutions for democratic theorists. From the systemic perspective, it is more important how actions contribute to public discourse than whether they meet standards of deliberation individually. This article challenges theorists to consider three additional propositions: (1) to be inclusive and deliberative, the system and its parts must be mutually supportive; (2) well-performing systems have sufficient reflective capacity to examine their own deficiencies when violations of basic norms occur; and (3) the performance of a deliberative system needs to take into account both the frequency of violations and the reflective qualities of the system’s response. For a well-performing system, violations of basic norms are opportunities to learn and strengthen the support for spaces of deliberation.
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