This study aims to investigate the factors affecting the quality of work life (QWL) among private taxi drivers in Punjab state of India. This is an empirical study. A well-structured research schedule was used to collect data from 300 private taxi drivers using convenient random sampling technique. The data have been analyzed with the help of Kaiser–Meyer–Oklin (KMO) test, Bartlett’s test of sphericity, correlation matrix and factor analysis to identify the factors. The study identified 12 factors that affect the QWL of taxi drivers, namely, accidental and environmental risk factor, safety, health and well-being, ergonomics risks, unsocial working hours (sleep/fatigue-related risks), job and social security, extent of interpersonal relations (with co-workers), occupational stress, human relations and social aspects of work life, work and life space, adequate and fair compensation, social relevance of working life and effective grievance handling procedure, and in demographics characteristics age, experience and income were used. The present study will be useful for human resource managers, policy makers and government while framing their human resource-related policies and procedures for the labourers working in the unorganized service sector.
AdhikariD.A., & GautamD. (2010). Labor legislations for improving quality of work life in Nepal. International Journal of Law and Management, 52(1), 40–53.
2.
ArifS. & IlyasM. (2013). Quality of Work- life model for Teachers of Private Universities in Pakistan (pp. 282–298). Quality Assurance in Education. Bingley, United Kingdom: Emerald Group Publishing Limited.
3.
BabaV.V., & JamalM. (1991). Routinisation of job context and job content as related to employee’s quality of working life: A study of psychiatric nurses. Journal of Organizational Behavior, 12(5), 379–386.
4.
BragardG., DupuisD., RazaviC., Reynaert, & EtienneA.M. (2012). Quality of Work Life in Doctors Working with Cancer Patients. Occupational Medicine, 62(1), 34–40.
5.
CattellR.B. (1966). The Scree Test for the Number of Factors. Multivariate Behavioral Research, 1, 245–276.
6.
CheR.R., BehL.S., UliJ., & IdrisK. (2006). An analysis of quality of work life (QWL) and career-related variables. American Journal of Applied Sciences, 3(12), 2151–2159.
7.
ChitraaD. & MahalakshmiV. (2012). A Study on Employees’ Perception on Quality of Work Life and Job Satisfaction in manufacturing organization – An Empirical study. International Journal of Trade and Commerce-IIARTC, 1(2), 175–184.
8.
CooperC.L., & MumfordE. (1979). The quality of working life in Western and Eastern Europe (pp. 348). Westport: Greenwood Press.
9.
CunninghamJ.B., & EberleT. (1990). A guide to job enrichment and redesign. Personnel, 67(2), 56–61.
10.
DaudN. (2010). Investigating the relationship between quality of work life and organizational commitment amongst employees in Malaysian firms. International Journal of Business and Management, 5(10), 75–82.
11.
DavenportT. (1999). Process innovation: Reengineering work through information technology. New York: Ernst & Young.
12.
DharL. (2008). Quality of work life: A study of municipal corporation bus drivers. The Journal of International Social Research, 1(5), 251–273.
13.
DixonM., & SagasM. (2007). The relationship between organizational support, workfamily conflict, and the job-life satisfaction of university coaches. Research Quarterly for Exercise and Sport, 78(3), 236–247.
14.
Eurofound. (2013). Retrieved 27June2013, from http:/www.eurofound.europa.eu/areas/industrialrelations/dictionary/definitions/qualiyofwork.htm
15.
FeldmanP.H. (1993). Work life improvements for home care workers: Impact and feasibility. The Gerontologist, 33(1), 47–54.
16.
FieldA.P. (2005). Discovering Statistics using SPSS (2nd edition). London: SAGE.
17.
HackmanJ.R., & OldhamG.R. (1980). Work Redesign. M.A.: Addison-Wesley.
18.
HairJ., BlackB., BabinR., AndersonR., & TathamR. (2007) Multivariate data analysis (6th ed.). New Jersey, USA: Pearson Education, Inc.
19.
HairJ.F., AndersonR.E., TathamR.L., & BlackW.C. (1998). Multivariate data analysis with readings (5th ed.). New Jersey, USA: Prentice Hall.
20.
HolmanD. (2002). Employee well being in call centres. Human Resource Management Journal, 12(4), 35–51.
21.
HuangT., LawlerJ., & LeiC. (2007). The effects of quality of work life on commitment and turnover intention. Social Behavior and Personality, 35(6), 735–750.
22.
IndumathyR., & KamalrajS. (2012). A study on quality of work life among workers with special reference to textile industry in Tripura district. Zenith International Journal of Multidisciplinary Research, 2(4), 265–281.
23.
KaiserH.F. & RiceJ. (1974). Little jiffy, Mark IV. Educational and Psychological Measurement, 34(1), 111–117.
24.
KnoxS., & IrvingJ.A. (1997). An interactive quality of work life model applied to organizational transition. Journal of Nursing Administration, 27(1), 39–47.
25.
LewisD., BrazilK., KruegerP., LohfeldL., & TjamE. (2001). Extrinsic and intrinsic determinants of quality of worklife. International journal of health care quality assurance incorporating Leadership in health services, 14(2), 10–15.
26.
MalhotraN.K. (2002). Marketing research: An applied orientation (3rd ed.). New Delhi: Pearson Education Asia.
NoushinK.S., & BadriA. (2013). Studying the relationship between quality of work life and organizational commitment. Research Journal of Recent Sciences, 3(2), 92–99.
29.
Organisation of Economic Cooperation and Development. (1996). Technology, productivity and job creation (pp. 1–2). Paris: OECD.
30.
RanjanR. & PrasadT. (2013). Literature Review Report on - An Analytical Study on Working Conditions of Loco-Pilots (Railway Drivers) in India. European Journal of Business and Management, 5(12), 93–101.
31.
RhoadesL., & EisenbergerR. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714.
32.
RossmillerR.A. (1992). The Secondary School Principal Teachers’ Quality Of Life. Educational Management and Administration, 20, 132–146.
33.
SadriS., & GoveasC. (2013). Sustainable Quality of Work Life and Job Satisfaction -An Indian Case Study. Elite Research Journal of Education and Review, 1(5) 48–54.
34.
SarajiG.N., & DargahiH. (2006). Study of quality of work life (QWL). Iranian Journal of Publication Health, 35(4), 8–14.
35.
SeashoreS.E. (1975). Defining and measuring the quality of working life. In DavisL.E. & ChernsA.B. (Eds), The quality of working life (pp. 105–118). New York: The Free Press.
36.
SinhaC. (2012). Factors affecting quality of work life: Empirical evidence from Indian organizations. Australian Journal of Business and Management Research, 1(11), 31–40.
37.
SmithD.C. (1983). QWL, EI needed now more than ever. Ward’s Auto World, 19, 12.
38.
StephenA. (2012). Quality of work life in small scale industrial units. Employers and Employees Perspectives, 28(2), 262–271.
39.
TabassumA., RahmanT., & JahanK. (2012). Quality of Work Life Among The Male And Female Employees of Private Commercial Banks in Bangladesh (pp. 266–282). Proceedings of The International Conference on Business Competencies in a Changing Global Environment, South East University, Dhaka.
40.
TanejaG., & KumariL. (2012). Quality of work life and its relation with job satisfaction among Indian banks. International Journal of Research in Commerce & Management, 3(2), 97–106.
41.
WaltonR.E. (1974). Improving the quality of work life (pp. 12–16). Brighton, New York: Harvard Business Review.
42.
WaltonR.E. (1975). Criteria for Quality of Working Life, In: DavisL. E. – ChernsR. L. (Eds): The Quality of Working Life: Problems, Prospects, and the state of Art (pp. 12–54). Vol. 1. New York: Free Press.
43.
WeiT., GovindanM., AlainY.C., Keng-BoonO., & SeetharamA. (2009). What drives Malaysian m-commerce adoption? An empirical analysis. Industrial Management & Data Systems, 109(3), 370–388.
