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Abstract

Training in the domain of soft skills such as interpersonal communication has assumed lot of importance for organizations in recent times. However, desirable changes in the process of managerial communication call for proper knowledge about the prevailing communication patterns and interpersonal styles adopted by the executives. This paper presents the results of a study undertaken to explore and understand the interpersonal communication patterns of managers working in a public sector company based on the Johari Window Model. Using the Personnel Relations Survey, data was collected from 140 middle level managers belonging to various departments of the company. Results indicated a majority of the managers to be wanting in exposure as well as feedback in their interpersonal dealings with colleagues and superiors. Also, age was not found to have a bearing on the level of exposure as well as feedback of the managers. Implications of these and other related findings for managerial training are discussed in the paper.

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The Johari Window Profile of Executives of a Public Sector Undertaking

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