Abstract
“Individual salvation can only bring Universal salvation”
— Anonymous
Total Quality Management (TQM) is an approach/philosophy that is becoming more popular since the early 1980's. It is mainly aimed at maximizing the productivity and minimizing the cost. Also it focuses on improving the value and ethics of the firm, for organizational excellence. Since ‘individual workers’ are the basic structural and functional unit of an organization, TQM is not only a process of quality control to produce quality products from natural and produced resources, but also to produce ‘quality humans’. So this paper focuses on the five levels of change and development, which is required for developing into a Total Quality Individual (TQI) viz. Change or development with regard to the body, speech, emotions, thoughts and self. Thus TQI=TQM.
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