Computerization in Banks: Implications for Organizational Development

Abstract

Computerization of the workplace is beginning to gather momentum in India. The capabilities of computers�what computers can do for us—are discussed at length, but the effects of computers—what they do to us—are not aired so widely. If full benefits of computerization are to be realized, the way computers affect employees needs to be understood and tackled. In this article, Kakoli Saha shows how mechanization affects workers and draws implications of computerization for organizational development, taking the case of the introduction of electronic accounting machines in banks.