Abstract
A case study of industrial relations in a commercial bank illustrates the way in which management can effectively resolve complicated industrial relations problems by clarifying its objectives and pursuing them against odds. The bank moved from a tension ridden industrial relations situation to a situation of bipartite relations and a genuine concern for each other's points of view. It is argued that industrial relations problems will be much less insoluble than they appear on the surface if there is willingness and ability to take clear-headed, goal-oriented decisions.
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