Applying PSQI: Metrics and More

Abstract

Program Description: There is significant external pressure on physicians and healthcare organizations to measure physician outcomes (metrics). However, metrics are quite complicated to develop, validate, and implement. Unfortunately, agencies such as The Joint Commission via hospital medical staffs are requiring evaluations of ongoing professional practice (OPPE) and focused professional practice evaluations (FPPE). As a group, surgeons are not very well versed on this topic. It has come to the attention of the Patient Safety and Quality Improvement Committee of the Academy that many members seek education on creation of metrics and to ensure their non-punitive applications. This miniseminar will begin with an overview of the pertinent definitions and organizations involved in the quality landscape. This brief overview will attempt to be a primer for otolaryngologists such that they can understand the priorities of the quality movement and how to prepare for such in their practices. The primer will also help lay the foundation for the discussion on metrics and how they relate back to the mandates of OPPE. The miniseminar will then discuss how to create and implement metrics from three varying perspectives. We will demonstrate this for a large, multi-specialty practice group, an academic department, and an academic hospital. Participants will learn what constitutes an appropriate metric and how these should ideally be designed for implementation in their practices.

Educational Objectives: 1) Understand the priorities of the quality movement and how to meet the requirements of various constituencies. 2) Learn how to create and implement quality improvement metrics within the practice setting (multi-specialty group practice, academic department, and academic hospital).