Do Transactive Memory and Participative Teamwork Improve Nurses’ Quality of Work Life?

Abstract

Improvement in nurses’ quality of work life (QWL) has become a major issue in health care organizations. We hypothesized that the level of transactive memory (defined as the way groups collectively encode, store, and retrieve knowledge) and participative teamwork (an organizational model of care based on vocational training, a specific service’s care project, and regular interdisciplinary staffing) positively affect nurses’ QWL. This cross-sectional study enrolled 84 ward-based psychiatric nurses. We assessed transactive memory, participative teamwork, perceived organizational justice, perceived organizational support, and QWL using psychometrically reliable and valid scales. Participative teamwork and transactive memory were positively associated with nurses’ QWL. Perceived organizational support and organizational justice fully mediated the relationship between participative teamwork and QWL, but not between transactive memory and QWL. Improved transactive memory could directly improve nurses’ QWL. Improved participative teamwork could improve nurses’ QWL through better perceived organizational support and perceived organizational justice.