Fontana, A., & Frey, J. H. (2000). The interview: From structured questions to negotiated text. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of qualitative research (2nd ed., pp. 645-672). Thousand Oaks, CA: Sage.
2.
French, K. (1981). Methodological considerations in hospital patient opinion surveys. International Journal of Nursing Studies, 18, 7-32.
3.
Gutek, B. A. (1978). Strategies for studying client satisfaction. Journal of Social Issues, 34(4), 44-56.
4.
Hays, R. D., & Ware, J. E. (1986). My medical care is better than yours: Social desirability and patient satisfaction ratings. Medical Care, 24, 519-524.
5.
Hutchinson, S., & Wilson, H. K. (1992). Validity threats in scheduled semistructured research interviews. Nursing Research, 41, 117-119.
6.
Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry. Beverly Hills, CA: Sage.
7.
Lincoln, Y. S., & Guba, E. G (2000). Paradigmatic controversies, contradictions, and emerging confluences. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of qualitative research (2nd ed., pp. 163-188). Thousand Oaks, CA: Sage.
8.
Pascoe, G. C. (1983). Patient satisfaction in primary health care: A literature review and analysis. Evaluation and Program Planning, 6, 185-210.
9.
Pascoe, G. C., Attkisson, C. C., & Roberts, R. E. (1983). Comparison of indirect and direct approaches to measuring patient satisfaction. Evaluation and Program Planning, 6, 359-371.
10.
Polit, D. F., & Beck, C. T. (2004). Nursing research: Principles and methods (7th ed.). Philadelphia: Lippincott, Williams, & Wilkins.
11.
Porter, E. J. (2002). [Participants’ comments concerning satisfaction with home-care professionals during a descriptive phenomenological study of the experience of home care.] Unpublished raw data.
12.
Porter, E. J. (2004). Sources of systematic error in instruments measuring satisfaction with home care. Home Health Care Services Quarterly, 23(3), 19-39.
13.
Ross, C. K., Steward, C. A., & Sinacore, J. M. (1995). A comparative study of seven measures of patient satisfaction. Medical Care, 33, 392-406.
14.
Schutz, A., & Luckmann, T. (1973). The structures of the life world. Evanston, IL: Northwestern University Press.
15.
Shattell, M. M. (2002). “Make them your friend”: A phenomenological study of patients’ experience soliciting nursing care in the hospital setting. Unpublished doctoral dissertation, University of Tennessee, Knoxville.
16.
Thomas, S. P., & Pollio, H. R. (2002). Listening to patients: A phenomenological approach to nursing research and practice. New York: Springer.
17.
Thorne, S. (1994). Secondary analysis in qualitative research: Issues and implications. In J. M. Morse (Ed.), Critical issues in qualitative research methods (pp. 263-279). Thousand Oaks, CA: Sage.
18.
Williams, B. (1994). Patient satisfaction: A valid concept?Social Science and Medicine, 38, 509-516.