The United States Coast Guard operates a voluntary vessel movement reporting system on
the lower Mississippi River. Designed to assist vessel operators navigate a treacherous
inland waterway, this decision support system (DSS) informs mariners of known traffic
and provides other pertinent assistance. As employed in this postimplementation review,
the critrcal success factor approach objectively measures the effect of the decision support
system on organizational performance by ascertaining whether the public sector DSS
achieved a significant reduction in vessel casualties.
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References
1.
Center for Wetland Resources (1982) Lower Mississippi River Safety Study. Baton Rouge, LA. Center for Wetland Resources, Louisiana State University.
2.
Hamilton, S. and N.L. Chervany (1981) "Evaluating IS effectiveness—part I: comparing evaluation approaches." MIS Q.5, 3: 55-69.
3.
Lawler, E. (1976) "Control systems in organizations," in M. D. Dunnette (ed.) Handbook of Industrial and Organizational Psychology. Chicago: Rand McNally.
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Munro, M.C. and B.R. Wheeler (1980) "Planning, critical success factors, and management's information requirements." MIS Q.4, 4: 27-31.
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Price, J.L. (1972) "The study of organizational effectiveness." Sociological Q.13:3-15.
6.
Sanders, G.L. and J.F. Courtney (1985) "A field study of organizational factors influencing DSS success." MIS Q.9, 1: 77-93.
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Srinivasan, A. (1985) "Alternative measures of systems effectiveness: associations and implications." MIS Q.9, 3: 243-253.
