In this study the strategic constituent approach to organizational effectiveness was applied
to a diagnostic program for handicapped children. The purpose was to generate
dimensions of effectiveness in this program that could be used to conduct program
evaluations. Supervisors, clinicians, referring school professionals, and parents were
interviewed, and resultmg data was inductively categorized. From these data a rating scale
was designed and completed by internal constituents. Results provide evidence for the
validity of this approach and the validity and reliability of the rating scale. Suggestionsfor
conducting program evaluations and further evaluative research are discussed.
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