Understanding how others "hear" our words and make sense of them is the mark of an expert communicator. Psychological type theory provides a lens whereby administrators can see things from another person's point of view and choose their words accordingly.
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References
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Jung, C.Psychological Types. Princeton, N.J.: Princeton University Press, 1971.
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MacDaid, G.; McCaulley, M.; and Kainz, R.Myers-Briggs Type Indicator, Atlas of Type Tables. Gainesville, Fla.: CAPT, 1986.
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