These writers look at the dynamics of conflict and anger, and offer an overview of a simple but effective methodology to resolve conflict and reduce anger in an integrative fashion. The aim is to satisfy the needs of both school personnel and parents.
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References
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Fisher, R., and Ury, W.Getting to Yes. Boston, Mass.: Houghton Mifflin, 1981.
Thomas, K. "Conflict and Conflict Management." In Handbook of Industrial and Organizational Psychology, edited by M.D. Dunnette.Chicago, Ill.: Rand McNally, 1976.
