Most agree that communications is an essential skill of leaders, yet so many take it for granted, not really understanding how complex an activity it is. The writer explains his model to ensure improvement in communications.
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References
1.
Bolton, Robert.People Skills. Englewood Cliffs, N.J.: Prentice-Hall, Inc.
2.
Rogers, Carl.On Becoming a Person. London: Constable Publishers, 1961.
