Most large schools, these writers say, operate with narrow, faulty, one-way channels of communication. If instruction is to be effectively served, however, communications must flow in multiple directions, as explained on the following pages.
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References
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Likert, Rensis.New Patterns of Management. New York: McGraw-Hill, 1961.
2.
Steele, Joe M.Class Activities Questionnaire. Urbana, Ill.: Center for Instructional Research and Curriculum Evaluation, University of Illinois, 1969.