Coser, S.1969Greedy institutions: Patterns of undivided commitment. New York: Free Press.
2.
Goffman, E.1959The presentation of self in everyday life. New York: Doubleday.
3.
Hamper, Ben1991The rivethead. New York: Warner.
4.
Hochschild, A.R.1983The managed heart: Commercialization of human feeling. Berkeley, CA: University of California Press.
5.
Peters, T.J., and R.H. Waterman, Jr.1982In search of excellence: Lessons from America's best-run companies. New York: Harper and Row.
6.
Pringle, R.1988Secretaries talk. London: Verso.
7.
Rafaeli, A., and R.I. Sutton1989 'Expression of emotion in organizational life' in Research in organizational behavior, Vol. 11. L. L. Cummings and B. M. Staw (eds.), 1—42. Greenwich, CT: JAI Press.
8.
Smith, K., and D. Berg1987Paradoxes of group life. San Francisco : Jossey-Bass.