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Book Reviews : D. Grunow,F. Hegner and F. X. Kaufmann: Bürger und Verwaltung (4 vols.) Volume I : Steuerzahler und Finanzamt (Grunow,Hegner,Kaufmann) Volume II: Das burokratische Dilemma (Hegner) Volume III: Alltagskontakte mit der Verwaltung (Grunow) Volume IV: Steuerzahler und Finanzamt. Forschungsdesign und Ergebnisse (Grunow,Hegner,Kaufmann)