Book Review: Catherine Theodosius Emotional Labour in Health Care

Archer, Margaret Scotford 2000 Being human: the problem of agency. Cambridge: Cambridge University Press.

Bolton, Sharon C. 2000 Who cares? Offering emotion work as a `gift' in the nursing labour process. Journal of Advanced Nursing, 32(3): 580-586.

Bolton, Sharon C. 2002 Customer as king in the NHS. International Journal of Public Sector Management 15(2): 129-139.

Bolton, Sharon C. , & Boyd, C. 2003 Trolley dolly or skilled emotion manager? moving on from Hochschild's Managed Heart. Work Employment and Society, 17(2): 289-308.

Bone, D. 2002 Dilemmas of emotion work in nursing under market-driven health care. International Journal of Public Sector Management , 15(2): 140-150.

Craib, Ian 1998 Experiencing identity. London: Sage.

Fineman, Stephen 1993 Organizations as Emotional Arenas. In S. Fineman (Ed.), Emotion in Organizations . London: Sage.

Fotaki, Marianna 2006 Choice is yours: A psychodynamic exploration of health policyrnaking and its consequences for the English National Health Service . Human Relations, 59(12): 1711-1744.

Gabriel, Yiannis 2008 Latte capitalism and late capitalism: Reflections on fantasy and care as part of the service triangle. In M. Korczynski , & C. MacDonald (Eds.), Service work: Critical perspectives. London : Routledge.

Henderson, A. 2001 Emotional labor and nursing: an under-appreciated aspect of caring work. Nursing Inquiry, 8(2): 130-138.

Hochschild, Arlie R. 1983 The managed heart: Commercialization of human feeling. Berkeley: University of California Press.

Korczynski, Marek 2001 Communities of coping: Collective emotional labour in service work. Paper presented at the Work, Employment and Society, Nottingham University.

Menzies, Isabel 1960 A case study in functioning of social systems as a defence against anxiety. Human Relations 13: 95-121.

Obholzer, Anton 1994 Managing social anxieties in public sector organizations. In A. Obholzer , & V. Z. Roberts (Eds.), The unconscious at work: Individual and organizational stress in the human services: 169-178. London: Routledge.

Page, Susie , & Meerabeau, Liz 1996 Nurses' accounts of cardiopulmonary resuscitation. Journal of Advanced Nursing, 24(2): 317-325.

Smith, Pam 1992 The Emotional Labour of Nursing: How Nurses Care. Basingstoke: Macmillan.