Book Review: Call Centres and Human Resource Management

Frenkel, S. , M. Korczynski , K Shire , and M. Tam 1999 On the front line: Organization of work in the information economy, Ithaca, NY: Cornell University Press .

Holtgrewe, U. , C. Kerst , and K. Shire , editors 2002 Re-organising service work: Call centres in Germany and Britain, Aldershot, UK: Ashgate .

Wright Mills, C. 1959 The sociological imagination. New York: Oxford University Press .