In today’s fast-paced world, employees in the bustling service sector struggle to balance their professional responsibilities with their personal lives. COVID-19 blurred work–life boundaries due to the shift to remote work, significantly affecting employee well-being and highlighting the urgent need to address this issue.
Objective
This study explores how personal preferences and organizational supplies contribute to work–life balance (WLB) and impact employees’ well-being. Furthermore, we decipher the mediation effect of WLB and moderation effect of workload on this primal relationship.
Methods
The present study quantitatively analyzed employees (n = 562) in Haryana, India, and analyzed through SEM-AMOS.
Results
We found a positive relationship between WLB and employee well-being. WLB mediated the relationship between personal preferences and organizational supplies with physical, psychological, and social well-being. Workload moderated the relationship between personal preferences and WLB, enhancing the benefits at lower levels, but did not moderate the relationship between organizational supplies and WLB.
Conclusions
This study emphasizes the critical role of WLB in enhancing well-being, grounded in the person–environment fit theory. The findings offer valuable insights for organizations to foster environments prioritizing WLB, ultimately leading to improved employee retention, productivity, and sustainable organizational success.
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