This paper is based on the findings of recent research into the application of benchmarking in the library and information sector. It examines the needs of the information professions vis-à-vis benchmarking.
Until recently, benchmarking has been confined largely to international corporations, but interest is now extending to the public sector and to smaller businesses. British Library funded research found a growing interest in the use of benchmarking techniques in the library and information services (LIS) sector, but little consensus on what it involves or how best to do it. In order to further this interest in benchmarking, and put benchmarking into practice, LIS managers need guidelines on benchmarking. These might usefully include the publication of case studies, which would provide practical examples of the application of benchmarking in a variety of LIS environments. A definition of benchmarking and a model or approach which is relevant to the information sector are also needed.
The important issue of training for quality-related activities (such as benchmarking) also needs to be addressed. If quality initiatives are to succeed, all LIS staff need to understand the rationale behind these activities, as well as to acquire and apply the necessary knowledge and skills. This paper explores some of the approaches to training and assesses the literature on training for quality.
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