Information access behaviour and expectation of quality: two factors affecting the satisfaction of users of clinical hospital information systems

Abstract

Although the use of clinical hospital information systems (HIS) has been gaining some acceptance in the health care industry, cases of successful implementation are rare. Many clinical HIS users (who are primarily medical practitioners) are still experiencing a low level of user satisfaction with their systems. This paper argues that, in order to improve user satisfaction for clinical HIS users, due attention must be paid to the non-functional aspects of user requirements.