Sage Journals: Discover world-class research

Abstract

This paper examines the principal models of total quality (TQ) from the perspective of their information man agement (IM) content, expressed and implied. The models chosen include those underlying the Deming Prize of Japan, the US Presidential Award for Qualay, the European Quality Award and the proposed UK Prime Minister's Award for Total Quality, but discussion focuses upon the US Malcolm Baldrige National Quality Award model. It demonstrates that on the basis of the criteria and scoring guidelines specified in these models, the effectiveness of an organisation's IM prac tices is critical to achieving corporate TQ The process of benchmarking, together with a brief case-study based on Corning Incorporated, are used to exemplity the role of IM in the TQ organisation

Get full access to this article

View all access options for this article.

References

Central Computer and Telecommunications Agency Managing information as a resource (HMSO. 1990).

British Standards Institution Quality vocabulary purt 2 quality concepts and related definitions (BSI. Milton Keynes, 1991)(BS 4778 Part 2 1991)

Fmancial Management in Government Departments ( HMSO. Cmnd 9058, 1983).

The Prime Minister The Citizen's Charter raising the Standard (HMSO. Cm. 1599. 1991)

K. Ishikawa What is total quality' The Japanese way (Prentice-Hall , London 1985)

C W L. Hart . The Baldrige what it is, how to win and use it to improte quality in vour company (New York. Me-Craw-Hill, 1992)

D Garvin How the Baldrige Award really works

Harvard Business Review 69, 6 (1990) 80-93

L.M. Fuld

Achieving total quality through Intelligence

Long Range Planning 25 (1992) 109-115

10.

L.M. Fuld , op cit

11.

C W L Hart , op cit

12.

T. Omdahl , Inside the Baldrige Award guidelines Category 2 Information and Analysis Quality Progress 27. 7 (July 1992) 41-46

13.

14.

Department of Trade and Industry Report of the Quality Award Committee on the feasibility of a new UK Fotal Quality Award (London, DTI, 1992)

15.

R. Camp. Benchamarking the search for industry practices that will lead to supertor pertormance (Milwaukee, ASQC Quality Press. 1989)

16.

K.H. Williams , Corporate libraries manager ( Weyerhaeuser Corp. Tacoma, WA) personal communication

17.

R.C. O'Brien and C. Voss , In search of quality an assessment of 42 British organisations using the criteria of the Baldrige Quality Award (London Business School, 1992)

18.

B. Cronin and L. Davenport Elements of information management (Scapecrow Press, 1991)

Information management and corporate total quality

Abstract

Get full access to this article

References