A brief description of the use of business analysis in the design and specification of an Integrated Information System within British Telecom is given. The role of the end users in this process is emphasised. The paper concludes that this methodology ensures that end users are provided with a system which they want.
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References
1.
D. Jakob, A statement of requirements for the British Telecom Specialised Services Integrated Database project, unpublished thesis, City University, Information Science Department, London, September 1984.
2.
A. Hakim, Data analysis as a toolbox not a bible, Paper presented at the BCS Database Conference 85, 16/17 April 1985, Huddersfield Polytechnic.
3.
D. Jakob, The analysis of end user functions and their information requirements, unpublished paper, December 1985.
