The thesis of this paper is that, despite its substantial accomplishments over the past 40 years as a professional practice, knowledge management (KM) has yet to mature as an intellectual discipline. The goal of this conceptual paper is to accelerate this maturation by generalizing KM. The paper does so by identifying KM’s generic social phenomena and how these phenomena can be better understood through the development of theory oriented around knowledge that defines, predicts, and explains them. KM theory is examined through an extensive review of the existing literature. Four levels of organizational KM are offered, including two that examine an organization’s basis (resources) and essence (ideas and actions), while the second two build upon these to examine resource management in general, and the management of knowledge resources specifically. Treating KM as a theoretical object will lead to greater understanding of KM. This enriched understanding will lead to a more effective performance of KM. The achievement of this paper’s goal (i.e., generalizing KM) will facilitate the maturation of KM into a discipline and practice that consistently contributes to organizational effectiveness. Little KM literature exists on the conceptualization of knowledge as a theoretical object, which offers the opportunity not only to develop theory that defines, predicts, and explains KM within organizations more systematically but also ultimately to understand better the ways in which KM contributes to individual happiness, community cohesion, and social prosperity.
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