This article explores the tension between standardization and flexibility in information
infrastructure (II). Just like other large technical systems, the geographically dispersed
yet highly interconnected II becomes increasingly resistant to change. Still, II design must
anticipate and prepare for changes, even substantial ones, if infrastructure is to survive.
An II contains a huge number of components that alternate between standardization and
change throughout their lifetimes. These components are interdependent: when one is
changed, others have to remain stable, and vice versa. The article examines theoretical
concepts for frammg these aspects of an II. The empirical underpinning of the article is
a study of two existing embryonic manifestations of II.
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