AmmonsD. N.1997. Raising the performance bar locally. Public Management79:10–16.
2.
AndrewsR.BoyneG. A.WalkerR. M.. 2006. Subjective and objective measures of organizational performance: An empirical exploration. In Public service performance: Perspectives on measurement and management, ed.BoyneG. A.MeierK. J.O'TooleL. G.WalkerR. M., 14–34. Cambridge: Cambridge University Press.
3.
BartonA.TeagelR.. 2007. Police-led proactive prevention of youth crime: A case for the innovative use of support workers?Crime Prevention and Community Safety: An International Journal9:21–33.
4.
BehrJ. G.2004. Black and female municipal employment: A substantive benefit of minority political incorporation?Journal of Urban Affairs22:243–64.
5.
BermanE.WangX. H.. 2000. Performance measurement in U.S. counties: Capacity for reform. Public Administration Review60:409–20.
6.
BrownM. M.2001. The benefits and costs of information technology innovations. Public Performance & Management Review24:351–66.
7.
BrunetJ. R.2006. Measuring social equity performance in the criminal justice system. Paper presented at the Fifth Social Equity Leadership Conference, Omaha.
8.
CarringtonR.PuthuchearyN.RoseD.YaisawarngS.. 1997. Performance measurement in government service provision: The case of police services in New South Wales. Journal of Productivity Analysis8:415–30.
9.
ChandekM. S.1999. Race, expectations and evaluations of police performance: An empirical assessment. Policing: An International Journal of Police Strategies and Management22:675–95.
10.
CharbonneauE.RiccucciN. M.. 2008. Beyond the usual suspects: An analysis of the performance measurement literature on social equity indicators in policing. Public Performance & Management Review31:604–20.
11.
CollierP. M.2001. Police performance measurement and human rights. Public Money & Management21:35–40.
12.
CollierP. M.. 2006. In search of purpose and priorities: Police performance indicators in England and Wales. Public Money & Management26:65–172.
13.
DillmanD. A.2000. Mail and Internet surveys: The tailored design method. 2nd ed.New York: Wiley.
14.
DoughertyG. W.LindquistS. A.BradburyM. D.. 2006. Evaluating performance in state judicial institutions: Trust and confidence in the Georgia judiciary. State and Local Government Review38:176–90.
15.
FredericksonH. G.1971. Toward a new public administration. In Toward a new public administration: The Minnowbrook perspective, ed.MariniFrank, 309–31. Scranton, PA: Chandler.
16.
FredericksonH. G.. 1980. New public administration. Tuscaloosa: University Press of Alabama.
17.
FredericksonH. G.. 1990. Public administration and social equity. Public Administration Review50:228–37.
18.
GrizzleG. A.2002. Performance measurement and dysfunction: The dark side of quantifying work. Public Performance & Management Review25:363–69.
19.
HarrisonD. A.KravitzD. A.MayerD. M.LeslieL. M.Lev-AreyD.. 2006. Understanding attitudes toward affirmative action programs in employment: Summary and meta-analysis of 35 years of research. Journal of Applied Psychology95:1013–36.
20.
HatryH.1976. Approaches to productivity measurement and program evaluation. Public Productivity Review1:21–28.
21.
HatryH.. 1980. Performance measurement principle and techniques: An overview for local government. Public Productivity Review4:312–39.
HindsL.2007. Building police–youth relationships: The importance of procedural justice. Youth Justice7:195–209.
24.
HoA. T.-K.NiA. Y.. 2005. Have cities shifted to outcome-oriented performance reporting? A content analysis of city budgets. Public Budgeting and Finance25:61–83.
25.
HolzerM.YangK.. 2004. Performance measurement and improvement: An assessment of the state of the art. International Review of Administrative Sciences70:15–31.
JenningsE. T.Jr.2005. Social equity and the Government Performance and Results Act. Paper presented at the Public Management Research Conference, Los Angeles.
28.
KelloughJ. E.1990. Integration in the public workplace: Determinants of minority and female employment in federal agencies. Public Administration Review50:557–66.
29.
KraneD.2008. Can the “courthouse gang” go modern? Lessons from the adoption of performance-based management by county governments. Public Performance & Management Review31:387–406.
30.
LabordeC.2005. Secular philosophy and Muslim headscarves in schools. Journal of Political Philosophy13:305–29.
31.
LeeS. M.TafoyaS. M.. 2006. Rethinking U.S. census racial and ethnic categories for the 21st century. Journal of Economic and Social Measurement31:233–52.
32.
LewisW. G.1989. Toward representative bureaucracy: Blacks in city police organizations, 1975–1985. Public Administration Review49:257–68.
33.
LiederbachJ.FritschE. J.CarterD. L.BannisterA.. 2008. Exploring the limits of collaboration in community policing: A direct comparison of police and citizen views. International Journal of Police Strategies & Management31:271–91.
34.
LindbladM. R.2006. Performance measurement in local economic development. Urban Affairs Review41:646–72.
35.
MeierK. J.1993. Representative bureaucracy: A theoretical and empirical exposition. In Research in public administration, ed.PerryJames, 1–35. Greenwich, CT: JAI Press.
36.
MooreM. H.BragaA. A.. 2003. Measuring and improving police performance: The lessons of Compstat and its progeny. Policing: An International Journal of Police Strategies & Management26:439–53.
37.
PoisterT. H.StreibG.. 1999. Performance measurement in municipal government: Assessing the state of the practice. Public Administration Review59:325–35.
38.
PollanenR. M.2005. Performance measurement in municipalities: Empirical evidence in Canadian context. International Journal of Public Sector Management18:4–24.
Public Performance Measurement and Reporting Network.2008. www.ppmrn.net. Accessed November 2.
41.
RadinB.2006. Challenging the performance movement: Accountability, complexity and democratic values. Washington, DC: Georgetown University Press.
42.
RedshawJ.MawbyR. I.BuntP.. 1997. Evaluating core policing in Britain: The views of police and consumers. International Journal of the Sociology of Law25:283–301.
43.
RiccucciN. M.1987. Black employment in municipal work forces. Public Administration Quarterly11:76–89.
44.
RivenbarkW. C.KellyJ. M.. 2004. Final installment in the four-part performance management series: Performance budgeting in federal, state and local government. Journal of Government Financial Management53:50–58.
45.
RobbinsM. D.SimonsenB.FeldmanB.. 2008. Citizens and resource allocation: Improving decision making with interactive Web-based citizen participation. Public Administration Review68:564–75.
46.
RosenbloomD. H.1977. Federal equal employment opportunity. New York: Praeger.
47.
RosenbloomD. H.. 1983. Public administrative theory and the separation of powers. Public Administration Review43:219–27.
48.
RosenbloomD. H.. 2005. Taking social equity seriously in MPA education. Journal of Public Affairs Education11:247–52.
49.
SaltzsteinG. H.1983. Personnel directors and female employment representation: A new addition to models of equal employment opportunity policy?Social Science Quarterly64:734–46.
50.
SaltzsteinG. H.. 1986. Female mayors and women in municipal jobs. American Journal of Political Science30:140–64.
51.
SantoroW. A.1995. Black politics and employment policies: The determinants of local government affirmative action. Social Science Quarterly76:794–806.
52.
ScollayS. J.EversonS. T.. 1985. Measuring school improvement: A few experientially based words of caution. Urban Review17:201–9.
53.
SlackJ. D.1987. City managers, police chiefs, and fire chiefs in the South: Testing for determinants and impact attitudes toward affirmative action. Review of Public Personnel Administration8:11–32.
54.
SteinL.1985. A representative protective service: Concept, demand, reality. Review of Public Personnel Administration5:88–89.
55.
ThanassoulisE.1995. Assessing police forces in England and Wales using data envelopment analysis. European Journal of Operational Research87:641–57.
56.
TylerT. R.1990. Why people obey the law. New Haven, CT: Yale University Press.
57.
ValentinoN. A.SearsD. O.. 2005. Old times there [sic] are not forgotten: Race and partisan realignment in the contemporary South. American Journal of Political Science49:672–88.
58.
Van De WalleS.KampenJ. K.BouckaertG.. 2005. Deep impact for high-impact agencies? Assessing the role of bureaucratic encounters in evaluations of government. Public Performance & Management Review28:532–49.
59.
Van RyzinG. G.ImmerwahrS.2004. Derived importance-performance analysis of citizen survey data. Public Performance & Management Review27:144–73.
60.
Van RyzinG. G.MuzzioD.ImmerwahrS.. 2004. Explaining the race gap in satisfaction with urban services. Urban Affairs Review39:613–32.
61.
WangX.2002. Perception and reality in developing an outcome performance measurement system. International Journal of Public Administration25:805–29.
62.
WeitzerR.TuchS. A.. 2004. Race and perceptions of police misconduct. Social Problems51:305–25.
63.
WellsW.2007. Type of contact and evaluations of police officers: The effects of procedural justice across three types of police-citizen contacts. Journal of Criminal Justice35:612–21.
64.
WilloughbyK. G.2004. Performance measurement and budget balancing: State government perspective. Public Budgeting & Finance24:21–39.
65.
WilsonJ. Q.1993. The problem of defining agency success. In Performance measures for the criminal justice system: Discussion papers from the BJS-Princeton project, ed.WilsonJ. Q., 156–64. Washington, DC: DIANE.
66.
WolfleJ. L.HeaphyJ. F.. 1975. Readings on productivity in policing. Washington, DC: Police Foundation.
67.
WolstenholmeE. F.1992. The definition and application of a stepwise approach to model conceptualisation and analysis. European Journal of Operational Research59:123–36.
68.
YangK.HolzerM.. 2006. The performance-trust link: Implications for performance measurement. Public Administration Review66:114–26.
69.
YoungM.1991. An inside job: Policing and police culture. Oxford: Clarendon Press.