Abstract

Get full access to this article
View all access options for this article.
References
1.Accenture . 2004 . E-government leadership: High performance, maximum value . The Accenture Government Executive Series. www.accenture.com/xdoc/en/industries/government/gove_egov_value.pdf. Accessed May 31.
2.AGIMO . See Australian Government Information Management Office.
3.American Society for Quality . 2004 . Definition of quality . www.asq.org/portal/page?_pageid=33,39211,33_39248&_dad=portal&_schema=PORTAL. Accessed July 23.
4.Australian Government Information Management Office (AGIMO) . 2003 . E-government benefits study . April. www.agimo.gov.au/_data/assets/file/16032/benefits.pdf. Accessed September 10, 2004.
5.
Barker
Joe
. 2004 . Evaluating Web pages: Techniques to apply & questions to ask . University California- Berkeley Teaching Library Internet Workshops. January 7. www.lib.berkeley.edu/TeachingLib/Guides/Internet/Evaluate.html. Accessed June 18.
6.
Beck
Susan
. 1997 . Evaluation criteria . The good, the bad & the ugly: Or, why it's a good idea to evaluate web sources . lib.nmsu.edu/instruction/evalcrit.html. Accessed June 17, 2004.
7.
Beenan
G.
Ling
Kimberly
Wang
Xiaoqing
Chang
Klarissa
Frankowski
Dan
Resnick
Paul
Kraut
Robert
. 2004 . Using social psychology to motivate contributions to online communities . Presented at 2004 computer-supported collaborative work, Chicago. November.
8.
Bimber
Bruce
. 2000 . The study of information technology and civic engagement . Political Communication
17 : 329 –33 .
9.
Black
Jane
. 2002 . Usability is next to profitability . Business Week Online . December 4. www.businessweek.com/technology/content/dec2002/tc2002124_2181.htm. Accessed June 21, 2004.
10.
Bonnet
Monica
. 2001 . Personalization of Web services: Opportunities and challenges . Ariande , 28 ,. June. www.ariadne.ac.uk/issue28/personalization/. Accessed June 11, 2004.
11.
BroadVision
Inc
. 2004 . Using proven personalization techniques to drive profitable online behavior . Broadvision Information Week white paper . May 1. whitepapers.informationweek.com/detail/RES/1084902212_986.html. Accessed June 21.
12.
Caldow
Janet
. 2004 . E-democracy: Putting down global roots . IBM Institute for Electronic Government. www-1.ibm.com/industries/government/ieg/pdf/e-democracy%20putting%20down%20roots.pdf. Accessed April 23.
13.Cap Gemini Ernst & Young . 2004 . Online availability of public services: How is Europe progressing? Report to the European Commission DG Information Society. europa.eu.int/information_society/eeurope/2005/doc/highlights/whats_new/capgemini4.pdf. Accessed April 16.
14.
Carmines
Edward
Zeller
Richard
. 1979 . Reliability and validity assessment . Beverly Hills : Sage .
15.
Cronbach
L. J.
1951 . Coefficient alpha and the internal structure of tests . Psychometrika
16 , no. 3 :297 –334 .
16.
Dean
Joshua
. 2002 . Study says federal websites need to be easier to use . Government Executive.com. March 8. www.peacecorps.gov/library/pdf/T0103_trainculturematters.pdf. Accessed June 17, 2004.
17.
Paul
Di Maggio
Eszter Hargittai
W.
Neuman
Russell
Robinson
John P.
. 2001 . The Internet's effect on society . Annual Review of Sociology . 27 : 306 –27 .
18.E-Government Institute . 2003 . Digital governance in municipalities worldwide: An assessment of municipal Web sites throughout the world . National Center for Public Productivity, Rutgers University and the Global e-Policy e-Government Institute. Sungkyunkwan University. www.andromeda.rutgers.edu/∼egovinst/Website/summary.htm. Accessed May 25, 2004.
19.
Fogg
B. J.
2002 . How do people evaluate a website's credibility? Results from a large study . Report jointly published by the Stanford Persuasive Technology Lab, Consumer Web Watch, and Sliced Bread Design, LLC. November 11. www.consumerwebwatch.org/news/report3_credibilityresearch/stanfordPTL.pdf. Accessed June 17, 2004.
20.
Fountain
Jane
. 2001 . Building the virtual state: information technology and institutional change . Washington, DC : Brookings Institution Press .
21.
Freed
Larry
. 2005 . The American customer satisfaction index: E-government satisfaction index . March 15. media.centerdigitalgov.com/GTEN/americanindex.pdf. Accessed March 17.
22.
Friesen
Leslie
. 2004 . Weighing value: Good intentions don't always stack up . Government Technology . June. www.govtech.net/magazine/story.php?id=90476. Accessed June 22.
23.
Gamble-Risley
Michelle
. 2002 . 2002 best of the Web: Best of breed programs. The Center for Digital Government. media.centerdigitalgov.com/Best_of_Breed/BOBBOW02.pdf. Accessed August 9, 2004.
24.Government Technology . 2004 . An interview with David Eichenthal and Mark Kiel of the City of Chattanooga . Government Technology Online. August 5. www.govtech.net/magazine/channel_story.php?channel=7&id=91172. Accessed August 19.
25.
Gronlund
Ake
. 2001 . Managing electronic services: A public sector perspective . Berlin : Springer-Verlag .
26.
Hale
Matthew
Musso
Juliet
Weare
Christopher
. 1999 . Developing digital democracy: Evidence from California municipal Web pages . In Digital democracy: Discourse and decision making in the information age , edited by
Hague
Barry
Loader
Brian
. New York : Routledge .
27.Hasson, Judi. E-gov services go unused . 2004 . Federal Computer Week . June 2. www.fcw.com/fcw/articles/2004/0531/web-egov-06-02-04.asp. Accessed June 22.
28.
Ho
A. T.-K.
2002 . Reinventing local governments and the e-government initiative . Public Adminstration Review
62 , no. 4 :434 –44 .
29.
Ho
A. T.-K.
Ni
A.
. 2004 . Explaining the adoption of e-government features: A case study of Iowa County treasurers' offices . American Review of Public Administration
34 , no. 2 :164 –80 .
30.
Horrigan
John
. 2004 . How Americans get in touch with government . A Pew Internet and the American Life Report. May 24. www.pewinternet.org/reports/pdfs/PIP_E-Gov_Report_0504.pdf. Accessed May 25.
31.
Kaylor
Charles
Deshazo
Randy
Van Eck
David
. 2001 . Gauging e-government: A report on implementing services among American cities . Government Information Quarterly
18 , no. 4 :293 –307 .
32.
Kim
Amy Jo
. 2000 . Community building on the Web . Berkeley, CA : Peachpit Press .
33.
Kinder
Tony
. 2002 . Vote early, vote often?
Public Administration
80 , no. 3 :557 –82 .
34.
Koyanl
Sanjay
Bailey
Robert
Hall
Janice
Allison
Susan
Mulligan
Conrad
Bailey
Kent
Tolson
Mark
). 2003 . Research-based Web design and usability guidelines . U.S. Department of Health and Human Services . usability.gov/pdfs/guidelines_book.pdf. Accessed June 11, 2004.
35.
Lake
D.
2000 . The Web: Growing by 2 million pages a day . CIO Asia . June. www.computerworld.com.sg/pcio.nsf/0/
36.
Microsoft
Inc
. 2004 . Microsoft and Section 508. Microsoft Accessibility Initiative . April 2. www.microsoft.com/enable/microsoft/section508.aspx. Accessed July 12.
37.
Moon
M. Jae
. 2002 . The evolution of e-government among municipalities: Rhetoric or reality?
Public Administration Review
62 , no. 4 :24ff .
38.
Mossberger
Karen
Tolbert
Caroline
Stansbury
Mary
. 2003 . Virtual inequality: beyond the digital divide . Washington, DC : Georgetown University Press .
39.
Mullaney
Tim
. 2004 . The Web 20: Bruised but still strong . Business Week . September 13:106–8.
40.
Musso
Juliet
Weare
C.
Hale
M.
. 2001 . Designing Web technology for local governance reform: Good management or good democracy?
Political Communication
17 : 1 –19 .
41.National Electronic Commerce Coordinating Council (NECCC) . 2002 . Electronic payments primer . Presented at the National Electronic Commerce Coordinating Council National Conference. New York: December. www.ec3.org/Downloads/2002/epayments_primer.pdf. Accessed July 12, 2004.
42.NECCC . See National Electronic Commerce Coordinating Council.
43.Nielsen Net Ratings . 2004 . Three out of four Americans have access to the Internet . Media release. March 18. www.nielsen-netratings.com/pr/pr_040318.pdf. Accessed June 16.
44.OECD . See Organization for Economic Cooperation and Development.
45.Office of the E-envoy . 2003 . Guidelines for UK government websites: Framework for local government . Accessed June 16, 2004.
46.Organization for Economic Cooperation and Development (OECD) . 2003 . The E-Government Imperative . OECD E-government Studies. www1.worldbank.org/publicsector/egov/E-GovernmentImperative.pdf. Accessed June 29, 2004.
47.
Payne
Chris
. 2000 . Everything you need to know about personalization . Web Developers Virtual Library . November 22. www.wdvl.com/Authoring/ASP/Personalization/. Accessed June 11, 2004.
48.Personalization Consortium . 2000 . Personalization and privacy survey results . www.personalization.org/WebConsumerSurveyRelease.pdf. Accessed July 14, 2004.
49.Personalization Consortium . 2003 . What is personalization? Frequently asked questions . www.personalization.org/faqs1.html#questionone. Accessed June 11, 2004.
50.
Putnam
Robert
. 2000 . Bowling alone: The collapse and revival of American community . New York : Simon and Schuster .
51.
Resnick
Paul
. 2004 . Impersonal sociotechnical capital, ICTs and collective action among strangers . www.si.umich.edu/∼presnick/papers/xforment/chapter.pdf. Accessed April 20.
52.
Scott
James K.
forthcoming. E the people: Do U.S. municipal government websites facilitate public involvement?
Public Administration Review .
53.
Stowers
Genie
. 1999 . Becoming cyberactive: State and local governments on the World Wide Web . Government Information Quarterly
16 , no. 2 :111 –27 .
54.
Surmacz
Jon
. 2003 . The personalization myth . CIO Magazine . October 22. www2.cio.com/metrics/2003/metric621.html?CATEGORY=8&NAME=E-Business. Accessed June 21, 2004.
55.U.S. General Services Administration . 2003 . STEP 508: Your tool for prioritizing Web site accessibility problems . December 16. www.section508.gov/index.cfm?fuseaction=content&id=155. Accessed July 12, 2004.
56.
West
Darrell
. 2002 . Urban e-government: 2002 . Center for Public Policy, Brown University. www.inside-politics.org/egovt02city.html. Accessed September 9, 2004.
