Abstract

References
1.
Coye
MJ
. No Toyotas in health care: Why medical care has not evolved to meet patients’ needs . Health Aff (Millwood) 2001 ;20 (6 ):44 –56 .
2.
Cleary
PD
. A hospitalization from hell: A patient's perspective on quality . Ann Intern Med 2003 ;138 (1 ):33 –9 .
3.
Shewhart
WA
. Statistical Method from the Viewpoint of Quality Control . Washington, D.C. : The Graduate School, U.S. Department of Agriculture ; 1939 .
4.
Spear
SJ
. Learning to lead at Toyota . Harv Bus Rev 2004 ;82 (5 ):78 –86 , 151 .
5.
Stayer
R.
How I learned to let my workers lead . Harv Bus Rev 1990 ;68 (6 ):66 –9 , 72, 74 passim.
