Developing Performance Indicators for Community Housing Services in Kirklees

Audit Commission (1992), Citizen's Charter Performance Indicators, London: HMSO

Burrell G. Morgan G. (1979), Sociological Paradigms and Organisational Analysis, Heinemann.

Carter N. Klein R. Day P. , (1992), How Organisations Measure Success — The use of Performance Indicators in Government, Routledge.

Checkland P. (1981), Systems Thinking, Systems Practice, Wiley.

Checkland P. Scholes J. (1990), Soft Systems Methodology in Action, Wiley.

Dunsire A. (1973), Administration: the Word and the Science, Oxford.

Flynn N. (1986), ‘Performance Measurement in Public Sector Services’, Policy and Politics, 14, 3, pp 389–404.

Giddens A. (1976), New Rules of Sociological Method, Hutchinson.

Giddens A. (1984), The Constitution of Society, Polity Press.

Giddens A. (1990), The Consequences of Modernity, Polity Press.

Harry M. (1994), Information Systems in Business, Pitman.

HM Treasury (1986), Output and Performance Measurement in Central Government, Treasury Working Paper, No. 38, London: HM Treasury.

HM Treasury (1987), Output and Performance Measurement in Central Government, Treasury Working Paper, No. 45, London: HM Treasury.

Hofstede G. (1981), ‘Management control of public and not-for-profit Activities’, Accounting Organisations and Society, Vol. 6, No. 3, pp 193–211.

Jayaratna N. (1994), Understanding and Evaluating Methodologies: NIMSAD; A systematic framework, McGraw-Hill.

Johnson P. Gill J. (1991), Research Methods for Managers, Paul Chapman.

Johnson P. Gill J. (1993), Management Control and Organisational Behaviour, Paul Chapman.

Kaplan R. S. Norton D. P. , ‘Putting the Balanced Scorecard to Work’, Harvard Business Review, Sept.–Oct. 1993.

Leavitt M. Joyce M. (1987), The Growth and Efficiency of Public Spending, Cambridge University Press.

Lewis P. (1994), Information Systems Development, Pitman.

Life in Jacksonville, USA (1993), Quality Indicators for Progress, Jacksonville Community Council Inc.

National Federation of Housing Associations (1992), Improving your use of performance indicators, NFHA.

Pollitt C. (1986), ‘Beyond the Managerial Model: The Case for Broadening Performance Assessment in Government and the Public Services’, Financial Accountability and Management, 2, 3, pp 155–70.

Roger S. (1990), Performance Management in Local Government, Longman.

Smith R. Walker R. (1994), ‘The Role of Performance Indicators in Housing Management: A Critique’, Environment and Planning, Vol. 26, pp 609–621.

Walker R. (1994), ‘Putting Performance Measurement into context: classifying social housing organisations’, Policy and Politics, Vol. 22, No. 3, pp 191–202.