Trusting in,and Trust Within,the Public Services

Baddeley S (1998), ‘Constructing trust at the top of local government’ in Coulson A (Ed.), Trust and Contracts: Relationships in local government, health and public services, Bristol: The Policy Press.

Barnes M Prior D (1996), ‘From Private Choice to Public Trust: A New Social Basis for Welfare’, Public Money & Management, October–December, pp.51–57.

Birch A (1984), ‘Overload, Ungovernability and Delegitimation’, British Journal of Political Science, Vol. 14, pp.135–160.

Brien A (1998), ‘Professional Ethics and the Culture of Trust’, Journal of Business Ethics, Vol. 17, No.4, pp.391–409.

Carnevale DG Wechsler B (1992), ‘Trust in the Public Sector: Individual and Organizational Determinants’, Administration and Society, Vol. 23, No. 4, pp.471–494

Coulson A (1998), ‘Trust and contract in public sector management’ in Coulson A (Ed.), Trust and Contracts: Relationships in local government, health and public services, Bristol: The Policy Press.

Dasgupta P (1988), ‘Trust as a Commodity’ in Gambetta D (Ed.), Trust: Making and Breaking Co-operative Relations, Oxford: Blackwell.

Deakin S Lane C Wilkinson F (1994), ‘Trust or Law? Towards an Integrated Theory of Contractual Relations Between Firms’, Journal of Law and Society, Vol. 21, No. 3, pp.329–349.

Dunleavy P Margetts H Smith T Weir S (2001), ‘Constitutional Reform, New Labour in Power and Public Trust in Government’, Parliamentary Affairs, Vol. 54, No. 3, pp.405–424

Fukuyama F (1995), Trust: The Social Virtues and the Creation of Prosperity, London: Hamish Hamilton.

Garsten C Grey C (2001), ‘Trust, Control and Post-bureaucracy’, Organization Studies, Vol. 22, No. 2, pp.229–250.

Howard A (1979), The Crossman Diaries: Selections from the Diaries of a Cabinet Minister 1964–1970, London: Magnum Books.

Kanter R M (1994), ‘Collaborative Advantage: the art of alliances’', Harvard Business Review, July–August, pp.96–108.

Lane R E (1979), ‘The Legitimacy Bias: Conservative Man in Market and State’ in Denitch B (Ed.), Legitimation of Regimes: Institutional Framework for Analysis, London: Sage.

Lawton A (1998), Ethical Management for the Public Services, Buckingham: Open University Press.

Lewicki R J Bunker B B (1996), ‘Developing and Maintaining Trust in Work Relationships’ in Kramer R M Tyler T R (Eds.), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, Calif: Sage.

Luhmann N (1979), Trust and Power, Chichester: John Wiley and Sons.

Meyerson D Weick K E Kramer R M (1996), ‘Swift Trust and Temporary Groups’ in Kramer R M Tyler T R (Eds.) Trust in Organizations; Frontiers of Theory and Research, Thousand Oaks, Calif: Sage.

OECD (2000), Building Public Trust: Ethics Measures in OECD Countries, PUMA Policy Brief No 7, Paris: OECD.

O'Neill O (2002), ‘A Question of Trust’, (BBC Radio 4, The Reith Lectures)

Newell S Swan J (2000), ‘Trust and inter-organizational networking’ Human Relations, Vol. 53, No. 10, pp.1287–1328.

Reed M I (2001), ‘Organization, Trust and Control: A Realist Analysis’, Organization Studies, Vol. 22, No. 2, pp.201–229.

Ruppel C P Harrington S J (2000), ‘The Relationship of Communication, Ethical Work Climate and Trust to Commitment and Innovation’, Journal of Business Ethics, Vol. 25, No. 4, pp.313–328.

Seligman A B (1997), The Problem of Trust, Princeton, NJ: Princeton University Press.