Contemporary reform efforts in the public sector are more prone to be Tayloristic or traditional than those in the private sector. This fact is paradoxical, because a number of attributes of public sector organizations-including uncircumscribed technology, professional responsibilities of staff, inhouse promotion of managers-suggest payoff for participatory strategies. Such strategies in the public sector can encompass clients and staff, and can include continuing 'self study' evaluation. The paper summarizes two experiments-one involving police officers, and another featuring prison guards. In both cases, research was a component of a QWL-job enrichment effort combining personal and organizational development.
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