Viability: what quality management lacks

Abstract

The paper argues that quality and viability in management imply each other. Quality principles are interpreted using the traditional mechanical-coercive vision of organisations held in early scientific management and bureaucracy theory. The interpretation contradicts the intent of quality principles - viability was missing. The quality principles are re-interpreted using a viable-system vision of organisations, highlighting the synergy between viability and quality.

Keywords

Management quality viability

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